Petstock Shipping and Delivery Information

Standard shipping at Petstock is free for orders over $25.

• Orders over $25: Free shipping (major metropolitan regions only). If your delivery location falls outside of a Major Metropolitan Region, then your shipping fee will be calculated at checkout.
• Orders under $25: The shipping fee will be calculated at checkout based on your delivery location and the weight of the item.

Free shipping will automatically be calculated in your cart once the value of eligible products reaches $25.00 or more, and the total weight is under 80kg after all other discounts are applied.

Free shipping may not be valid with other discounts or offers and excludes gift cards and large items such as kennels, fish tanks, and cat scratchers.

The delivery fee for express shipping at Petstock will be calculated at checkout.

Our Same Day delivery fee is dependent on your location from the participating store. This will be calculated upon checkout once your delivery location information is entered.

You can get free Same Day Delivery from Petstock on orders over $135.*
*Terms and conditions apply.

Our Petstock Same Day delivery service is powered by Doordash. Orders can be placed for Same Day delivery by selecting Same Day during checkout. Please ensure you enter a valid mobile number to receive tracking updates from the Dashers.

Important notes:

• This does not apply to Autoship orders.
• Same Day delivery is available between 10am – 4pm. Any orders placed after 4pm will be processed for delivery the following day.
• Not all Petstock stores are participants. You can check if your item is available for Same Day by adding your suburb on a product page.
• Please be advised that you will need to proceed to the address page to ensure your address is within the delivery radius.

Your order will be ready to collect within 15 minutes. We send you an email or SMS to let you know as soon as we have it ready for you in store.

Please bring along a copy of your Ready-to-Collect email/SMS as well as a form of identification, such as your driver's licence.

Click & Collect orders will be kept for seven days, from the day you place your order. After seven days your order will be automatically cancelled and a full refund will be processed within three days of cancellation. Please note due to normal banking timeframes it may take a further few days for this refund to appear on your nominated credit card or Paypal account.